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Harvini
Level 11

Re: Game mode stuttering on with 10.0 update

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I have no idea whether this will help, for sure, but based on the possible sidetracking of your video stream by Roku's software, check the following:

Go to Settings > Privacy > advertising > limit ad tracking  (check box to ON)

Again,  Settings > Privacy > Smart TV experience >  (uncheck use info from TV inputs;  uncheck Enable auto notifications)

 

The rationale behind this is that these settings sidetrack your program material stream to provide Roku with saleable information.  If the underpowered CPU in your TV isn't working on this junk, it might actually be able to keep up with your actual video stream.

Let us all know how this works out.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Game mode stuttering on with 10.0 update

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Hi everyone,

Thanks for your patience regarding this issue.

We believe we have resolved this issue. We would recommend checking for the latest OS update to make sure you have the latest build by going to 

  1. Settings.
  2. Select System.
  3. Select System update

For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?

Please keep us posted if this resolved the issue you are experiencing, if you are still experiencing an issue, please provide us with a photo of your Settings screen in Settings > System > About.
 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Schubacka
Level 7

Re: Game mode stuttering on with 10.0 update

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I just tried to manually update my tv and there was no new update for my tv I am still on the last build. With my tv still stuttering in game mode. 

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MGRDesperado
Level 8

Re: Game mode stuttering on with 10.0 update

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I haven't received any update yet I'm still on

Software Version 10.0.0

Build: 4197 

TCL Model : 43S425

 

Still stuttering with Game Mode

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RokuDanny-R
Roku Employee
Roku Employee

Re: Game mode stuttering on with 10.0 update

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@Schubacka @MGRDesperado

Thanks for the update.

Can you please provide us with a photo of your Settings screen in Settings > System > About.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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MGRDesperado
Level 8

Re: Game mode stuttering on with 10.0 update

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MGRDesperado
Level 8

Re: Game mode stuttering on with 10.0 update

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@RokuDanny-R 

 

I can confirm that I just received Software Version 10.0.0

Build 4201

I am still having the same stuttering issue game mode enabled 

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ESchroeder
Level 7

Re: Game mode stuttering on with 10.0 update

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Glad I finally found this thread to ensure I was not going crazy with this stuttering.

I am also running 10.0.0 Build 4197 and experiencing the stuttering.

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eluc922
Level 8

Re: Game mode stuttering on with 10.0 update

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I am also still having this issue, and I feel it has gotten worse. I had to turn game mode off. I haven't gotten any updates that fix it, here are my current settings:

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slefto
Level 8

Re: Game mode stuttering on with 10.0 update

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I am having the exact same issue. Absolutely maddening and can't get any help from TCL nor Roku support. Really hoping this gets fixed soon, otherwise this tv is useless to me.

Model: TCL 65S425
Software: 10.0.0 build 4197-93

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