Discussions

[PGJ]

Yes. It's really obnoxious and giving me a headache.

[RokuDanny-R]

Hi everyone,

Thanks for the posts and providing us with your information.

Were you experiencing this issue prior to the recent OS 10.0 update?

Please keep us posted.

Thanks,
Danny

[slefto]

I was not experiencing this issue prior to the update. Is there a way to roll back to older firmware? This has been extremely frustrating. @RokuDanny-R 

[eluc922]

I did have this issue before, but I don’t remember when it started happening. However, prior to this update, I could fix the issue by going to the home menu then switching back to the input I was using. Now, that fix doesn’t work and I’ve just turned game mode off entirely

[MGRDesperado]

Yeah I've been experiencing this issue way before update 10.0 

[slefto]

Reached out to TCL about this as they are the manufacturer of my model. Take it with a grain of salt but it seems like they are doing something.

[RokuDanny-R]

Hi everyone,

Thanks for the follow up.

I will pass along the information to the appropriate Roku team for them to investigate further.

Thanks,
Danny

[RokuDanny-R]

@ESchroeder @slefto 

Thanks for the posts.

can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)

Once I have this information, I'll be able to pass it along for further investigation.

Thanks,
Danny

[slefto]

@RokuDanny-R 

[RokuDanny-R]

@slefto

Thanks for providing us with your information.

I have passed it along for further investigation.

Thanks,
Danny