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Olivia1231
Level 7
‎09-25-2020 11:11 PM

Factory reset Roku TV

I could not get my Roku Tv (TLC) to connect to internet. After restarting the tv, and my router to no avail. I had to factory reset my TV. Now my TV will not generate an activation code to continue on through the process. HELP PLEASE 

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RokuDanny-R
Roku Employee
Roku Employee
a month ago

Re: Factory reset

@Olivia1231 

Thanks for the inquiry.

We recommend rebooting both your wireless router and your Roku TV.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can generate an activation code. Then once your Roku has been activated and setup, try switching back to your home wireless network.

Keep us posted with what you find out. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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