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Level 7

Factory Reset Tv Now the Remote Won’t Work

I wasn’t able to get my roku tv off of mute and the remote wasn’t working to turn the tv off so i factory reset it from the side of the tv . when the tv is finished resetting the screen will say “Let’s get Started” and you have to pick a language . My remote will not work to click any options . I have tried taking the batteries out then putting them back in and  putting new batteries in. 

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Factory Reset Tv Now the Remote Won’t Work


Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Danny R.
Roku Forum Moderator
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