Hey @Jude234
Thanks for letting us know about the issue you're experiencing.
Have you tried contacting TCL Support to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
You can reach out to them here: https://support.tcl.com/us or at 1-877-300-8837.
All the best,
Kariza
Kariza D.
Roku Forum Moderator