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Channel Surfer

Re: Element 65 - Netflix Hard Crashes the TV -

Nope.   Roku says talk to Netflix or Element...   Element says it's a Roku issue...  Netflix blamed both Roku and Element...        Netflix can't be used on the TV.   Literally hard crashes the TV still.

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Retired Moderator

Re: Element 65 - Netflix Hard Crashes the TV -

@RajKrish @NxtGenCowboy

Thanks for the posts.

It looks like this thread was originally opened back with an older OS (OS 10.5). In order for us to investigate this issue further, we will need more detailed current information. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Danny R.
Roku Community Moderator
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