Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Monstera
Level 8

ERROR: "Your TV is set up to use external speakers..." Won't go away!

Every time I start an app and hit the volume button up or down on the remote a screen error pops up reading "Your TV is set up to use external speakers. Adjust the volume on the connected speakers directly."  However the volume buttons and adjustment works just fine.  Underneath the error it says "Never show" or "Ok", but I cannot select either.  There is no way to change it to "Never show".  Eventually this problem goes away away and the "Your TV is set up to use external...." stops showing up, but any time you change an app, there it is again!  And I can't disable it, or hit "ok". It won't move.

It's as if the Roku sends the error message to have the notice pop up and then doesn't know its on there as hitting the side arrow only brings up the timeline of playback. I've reset everything, updated all apps, and restarted it.

Any help? 

0 Kudos
3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: ERROR: "Your TV is set up to use external speakers..." Won't go away!

@Monstera

Thanks for the post.

Can you please provide us with more information about the issue you are experiencing? Can you explain your current Home setup? Do you have any external devices connected to your TV? In addition, can you provide a screenshot of the message you are seeing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Monstera
Level 8

Re: ERROR: "Your TV is set up to use external speakers..." Won't go away!

2021-05-27 13.06.31.jpg2021-05-27 13.06.54.jpg

0 Kudos
Monstera
Level 8

Re: ERROR: "Your TV is set up to use external speakers..." Won't go away!

Yes, I have a Sonos playbar hooked up through the optical port of my Samsung TV.  I have for years and it works fine.  I cannot select any option to turn this off on my Roku.  It appears on many different apps whenevr I hit volume up or down on the Roku remote.  But the remote does not seem to understand this error message on the screen and when I hit left or right it just brings up other options.  There is no way to select ok or never show. 

 

 

 

 

 

0 Kudos