Discussions

[JustinR02]

Has anyone had issues with Roku Tcl 55 inch tv with a split image with the top inverted. The splash screen TCL Roku 55S401 will display bottom half accross screen but top half is upside down. I moved tv from one room to another and when I turned on the tv it displayed this issue. Several videos on social media reveals issues with TCon PCB. 

[RokuDanny-R]

@JustinR02

Thanks for the post.

We would be more than happy to look into this issue for you. Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-screenshot of the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[Magnumgent]

I have the exact same problem and I haven't been able to figure it out. I even factory reset my tv.

[RokuDanny-R]

@Magnumgent

Thanks for the post.

Please see my previous post and I'll be able to assist you further.

Thanks,
Danny

[Waydecarder]

Danny can you please help me as well.  Having same issues.  Screen is mirrored and upside down.  Works fine on first load screen and then goes wonky.  I bought and replaced the tcon board yesterday with the exact brand new tcon board as the original down to all the numbers and everything.  It worked for two movies and now this morning it is back to its broken ways.  Could it be the power board?  
 

Device model: 55s401

serial #1705GTC001311A02528

device ID:  cn500n917477

software:  4209-30 (hard to see)

[RokuDanny-R]

@Waydecarder

Thanks for the post.

Have you tried contacting your Roku TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

For a list of Roku TV manufacturers contact information, visit our Support page here: Contacting Support for Your Roku TV

Thanks,
Danny