CaptainTash
Reel Rookie

Distorted sound suddenly on Streambar

My Streambar worked perfectly well until the last couple of weeks. I thought that it was my hearing until today, when I realised that there is a definite change to the sound quality. 

It sounds like crackly, as though a speaker is partially blown. It seems to be an issue others are having too, and some have specified an update issue as the cause.

I bought the bar as my TV speakers were difficult to listen to. I have tinnitus and loss of hearing, so I started using the Streambar to enable me to hear the TV clearly. Now the bar is making it so difficult. 

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8 REPLIES 8
Brettito
Newbie

Re: Distorted sound suddenly on Streambar

My experience exactly. The speaker is definitely blown and Roku wasn't helpful as it was three months after the warranty had expired. I bought a replacement and it worked fine, so nothing to do with cables, updates, etc....the speakers are simply fragile. If this one fails, I'll try another brand.

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eskugs
Reel Rookie

Re: Distorted sound suddenly on Streambar

Mine too.  I wonder if something is up? 

Model: 9102R -Roku Streambar

Serial number: YL009S756180

Device ID: 2A1119756180

I would appreciate any help. 

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RokuArjiemar
Community Moderator
Community Moderator

Re: Distorted sound suddenly on Streambar

Thanks for providing the information @eskugs!

We have passed your information on to the appropriate Roku team for further investigation. Once more information is available, we will update this Community thread.

We appreciate your patience and understanding in the meantime.

Thanks,
Arjiemar 

Arjiemar
Roku Community Moderator
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eskugs
Reel Rookie

Re: Distorted sound suddenly on Streambar

I have not heard anything.  Customer service also said they would escalate my request and respond, and I haven't heard from them.  Any update?

 

RokuArjiemar
Community Moderator
Community Moderator

Re: Distorted sound suddenly on Streambar

@eskugs,

Please don't forget to check your inbox. We've sent you a private message to provide additional information and assistance.

Thanks,
Arjiemar 

Arjiemar
Roku Community Moderator
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CaptainTash
Reel Rookie

Re: Distorted sound suddenly on Streambar

I haven't received a private message. There is nothing in my inbox.

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CaptainTash
Reel Rookie

Re: Distorted sound suddenly on Streambar

@eskugs Nothing this end. I've been told that I was sent a private message but I haven't received anything...which doesn't bode well

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RokuArjiemar
Community Moderator
Community Moderator

Re: Distorted sound suddenly on Streambar

@CaptainTash,

Thanks for the follow-up.

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:
  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar

 

Arjiemar
Roku Community Moderator
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