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vermat51
Newbie

Disney Plus and Amazon Prime won't work

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So these are two separate issues but I'm going to make them one post.

Disney Plus will open I can choose what I want to watch it'll play like a minute or two of content, load for like four to seven minutes, play a couple more minutes of content, load for 4 to 7 minutes, and it'll do this a few times before it ultimately stops working.

Amazon will let me choose a movie or TV show it'll play like a second of content and immediately turn off to the home screen.

How do I fix these? It's an older TV but it works great. I don't know what to do

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Disney Plus and Amazon Prime won't work

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Hi @vermat51,

We are happy to have you here in the Roku Community!

We understand that you're having issues with the Disney Plus and Amazon Prime channels. We would highly recommend the following steps below:

  • Remove the channel >> Restart the device >> Add channel.
  • Update the channel by highlighting the app and pressing the star button on your remote.
  • Restart the router.
  • Contact the channel provider for further assistance.

Additionally, you can refer to this support article on how to resolve a channel playback issue for further information.

Kindly keep us informed on what you find out.

All the best,
Janadee

Nadee K.
Roku Community Moderator

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Disney Plus and Amazon Prime won't work

Jump to solution

Hi @vermat51,

We are happy to have you here in the Roku Community!

We understand that you're having issues with the Disney Plus and Amazon Prime channels. We would highly recommend the following steps below:

  • Remove the channel >> Restart the device >> Add channel.
  • Update the channel by highlighting the app and pressing the star button on your remote.
  • Restart the router.
  • Contact the channel provider for further assistance.

Additionally, you can refer to this support article on how to resolve a channel playback issue for further information.

Kindly keep us informed on what you find out.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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