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Saff
Newbie

Did a system reset and now it keeps resetting unprompted

I have been having an issue with apps crashing recently on my TCL Roku TV. I did all of the things recommended in this forum to fix it but it didn’t help. I ended up doing a system reset. Now when it crashes, it goes to the set up screen. Please help!

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RokuKariza-D
Retired Moderator

Re: Did a system reset and now it keeps resetting unprompted

Hello @Saff

We sincerely apologize for the inconvenience this issue has caused you.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can reach them here: TCL Support


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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