Discussions

[LDH]

Is anyone else having problems with Daily Wire and Bentkey being uninstalled from the home screen randomly? Even though I have used both apps in the last few days, these two apps keep disappearing from the home screen and then I have to re-download them and sign in again, which is a real hassle.

This has happened on two separate devices (an old Roku streaming device and now my brand new Onn. Roku TV) I've tried resetting the devices, uninstalling and reinstalling the apps, nothing has worked.

[renojim · Accepted solution]

Any app removed from one Roku device will be removed from all Roku devices linked to the same Roku account, so if there's others in your household removing the apps, that would explain it.  Another possibility is that there's devices linked to your Roku account that you're unaware of, possibly because you returned or got rid of a device that's still linked to your Roku account.  Log into your Roku account at https://my.roku.com using the email address that's displayed on your Roku device under Settings->System->About and look at the linked devices.  Remove any that you don't recognize.

[LDH]

Thanks for the advice. Someone had access to my account that I had forgotten about and they were deleting the apps after I added them. I logged out of that device and problem solved! 🙂

[RokuTakashi]

Hi, @LDH 

I appreciate the update.

Also, thanks for the help, @renojim.

If you have further concerns or inquiries, feel free to reach out to us or create a new thread here in the Roku Community. We're here to help.

Thanks,
Roku Community Team