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ethanfiftyone
Level 7

Crashing and Picture Quality

My TV constantly crashes after loading up Netflix. While on Netflix the TV will slow and won't take any responses. Roku TV is a 55 In and it will, from time to time, create blocks on the screen. 

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1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee

Re: Crashing and Picture Quality

Hi @ethanfiftyone,

We appreciate your patience regarding this matter. I understand that you are having a playback issue with Netflix.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
You may also refer to this link: How do I resolve channel playback issues? | Official Roku ...
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

You can reach their support team here: https://help.netflix.com/en   

Keep us posted with what you find out!

Many thanks,
Mary


 

 

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