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Boymomof3
Level 7

Continuous log-in on Roku TV sign up

I bought 3 Roku TVs. 2 of them seem to work properly, but 1 is always signing out when the tv is turned off. Every time we turn it on, we have to set it up again…why is this happening?!

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3 REPLIES 3\
RokuKariza-D
Roku Employee
Roku Employee

Re: Continuous log-in on Roku TV sign up

Hi @Boymomof3

Thanks for posting here in the Community!

When you say you always need to set up your TV again, is it like activating/linking the TV itself to your Roku email address, or do you always need to sign in your credentials to a certain channel? Please let us know, we'd like to know more about how we can help.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Boymomof3
Level 7

Re: Continuous log-in on Roku TV sign up

Yes, like activating the the every time it is turned on

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RokuKariza-D
Roku Employee
Roku Employee

Re: Continuous log-in on Roku TV sign up

@Boymomof3

Thanks for the response.

Try to perform a factory reset to the TV then see if that will resolve the problem you're experiencing. Here are the steps you can follow: 

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select Advanced system settings.
  5. Select Factory reset.
  6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
  7. Follow the on-screen instructions.

Moreover, if the issue persists, contact the TV manufacturer to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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