When pointing my remote at the roku device the screen will continually scroll and will not let me select anything. When I move the remote away from the devices receiving signal the screen stops scrolling. I have changed the batteries and restarted my roku device. Please help!
It sounds like the remote is continuously sending the signal for the up or down arrow. Check for the appropriate button on the remote being stuck in the depressed position.
If correcting a stuck button doesn't fix things you can confirm the condition by pointing the remote at the camera on a phone or a digital camera and seeing if you see a continuous flash on the camera screen.
Meanwhile, you should be able to control the Roku via the Roku app on a mobile phone connected to your home network.
Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
If you are still unable to resolve the issue after following what @makaiguy mentioned, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.