I have two TCL's. 55R617 and 55R625. The R625 is far away from the router and plays YouTube at full settings (4K HDR 60FPS) with no buffering. The R617 is right next to the router and frequently buffers at max settings. This wasn't the case before. What happened? This seems to only affect YouTube since Netflix can run at 2160 with Dolby Vision.
I've already done a factory reset but the problem persists. Could it be a software version issue?
Looks like you're right, nothing but CRICKETS, at least on this Forum. It seems as though the Company line is, So what! we don't care that our TV's do not function with 4K on You Tube, (Even though YouTube TV is one of, if not the most popular streaming platform in th U.S!) Not to mention the overwhelming popularity of YouTube and the large amount of 4k content available on the channel. If there's no problem on their end, they could at least tell us where/what the problem is. Daniel? Engineering? I intend to return my new TCL 75R655, if it cannot directly stream YouTube 4k content.
Can you please provide us the following information: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID) -steps to reproduce the issue you are seeing
With more detailed information, we will be able to assist you further.
Danny, why should I bother to re-create my issue with YouTube TV and Youtube with my 7120x/55R613? Many people have had the same issue, and have given you the relevant information, and have not received a solution or possible remedy from you or anyone else. The only possible remedy has come from one of the forum members. Whose fix had to do with a CDN originating from Los Angeles and reconfiguring ports and channels, which is probably not workable for everyone. I took delivery of a 75R655 last week, so far on the same network as my 613, it is not exhibiting the problem, sh.owing higher speed and increased buffering reserve. I watched a MLB game in 4k directly through the TV without any buffering. I'm glad I'll be able to keep it, but would still like my 613 to function as well!
Please be aware that there is a recent OS update that has been released. We would recommend checking for a manual OS update and then seeing if the issue persists. If you are still experiencing an issue, can you please provide the OS version your Roku device is running as well as a new tracker ID.
This thread was originally opened for a now outdated OS. If you are still experiencing an issue, we would first making sure you are running the latest OS 11.5 build by checking for a manual update on your Roku device.
If you are still experiencing an issue, please feel free to post in this new updated thread.