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Springheel
Level 7

Considering a TCL-4 43” TV

Hi there.  I'm considering purchasing a Roku TCL 43S425-CA TV, and was hoping people could help with one or two questions:

 

1.  Does this TV come with "Action Smoothing"?  And if so, can it be disabled?  I really dislike the "soap opera effect" and would not purchase the TV if I can't turn it off.

 

2.  I know the default remote does not come with voice search and private listening. Is it possible to buy an alternate Roku Ultra remote and use it with this TV (note that I live in Canada and I have heard the remote may not be available here)?  Using the app is not convenient as it is a family TV.

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3 Replies
RokuTannerD
Level 19

Re: Considering a TCL-4 43” TV

@Springheel Thanks for the note! You can check out more product details on TCL's website here: https://www.tclcanada.com/ca/products/home-theater/4-series/tcl-43-class-4-series-4k-uhd-hdr-roku-sm...

TCL support can also help answer any specific questions about their models of Roku TV. You can reach TCL support here for more information: https://support.tclusa.com/contact-us?contact_query=Please%20enter%20your%20question

As far as purchasing a replacement remote, we do offer an accessory Roku TV Voice with voice search for all Roku TVs here: https://www.roku.com/products/accessories/roku-tv

Hope that helps! 

 

Thanks,

Tanner

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Springheel
Level 7

Re: Considering a TCL-4 43” TV

Hi Tanner.  Thanks for that link...I'm aware that Roku has voice-search remotes available for sale in the US, but as mentioned, I'm in Canada, and don't seem to be able to access that page.  Are you aware of any way to order an ultra remote in Canada?

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RokuTannerD
Level 19

Re: Considering a TCL-4 43” TV

@Springheel Thanks for clarifying. Roku Ultra remotes are not a supported accessory for Roku TVs. The Roku TV Voice Remote is the only currently supported accessory for use with Roku TVs. As you mentioned, we don't currently have an accessory store in the CA region. You can try looking for a Roku TV Voice Remote from other online retailers, or contact your Roku TV manufacturer directly to see if they have additional options to offer you. 

Alternately, you can also use voice search from the 'Remote' tab of the free Roku mobile app, without the need to purchase a new Remote. See more here: https://support.roku.com/en-ca/article/208756908

 

Thanks,

Tanner

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