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Level 7

Carol Burnett not loading on Isignia Roku tv

Hi, I have an insignia tv with ROKU. On the ROKU channel, when I select the Carol Burnett show, it is stuck on loading. I've tried different episodes of Carol Burnett and none will load. It will show a purple loading bar, then move to 0 and stop. Other shows on the ROKU channel work just fine. I've removed/re added the app, rebooted from the menu, unplugged from the wall, turned off surge protector, nothing has fixed it. What do you advise? Thank you very much.

5 Replies
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Level 7

Re: Carol Burnett not loading on Isignia Roku tv

I have that same issue on a brand new Samsung TV.  I can play other shows on Roku or any show on any other app.   Just not Carol Burnett. 

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Level 7

Re: Carol Burnett not loading on Isignia Roku tv

Me too, stays stuck on retrieving

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Roku Employee
Roku Employee

Re: Carol Burnett not loading on Isignia Roku tv

@Jboisson76 @debcatz @MikeInENC 

Thanks for the post.

Can you please let us know what platform you are trying to watch this content on as well as the specific episode that you are trying to watch and are experiencing this issue?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Carol Burnett not loading on Isignia Roku tv

 Mine is a Samsung UN55TU8000FXZA TV and it has the latest updates.      I've tried at least a half dozen different episodes with the same result. 

Michael

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Roku Employee
Roku Employee

Re: Carol Burnett not loading on Isignia Roku tv

@MikeInENC 

Thanks for the information.

I have passed along the information to the appropriate team to take a further look into.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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