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syntheticMedia
Level 7

Cannot use optical out while wireless speakers connected

I need to use the optical (or other output) simultaneously while my roku tv wireless speakers are connected. In the audio settings, I see that all other audio outs are disabled when using the wireless speakers. My father, who is hearing impaired, needs to use his bluetooth headphones to hear the audio. The roku wireless speakers are loud, but not loud enough for him, so he has to use headphones. He uses a bluetooth transmitter which receives audio from the optical output. This does not seem to be possible with the new TCL 50 525 as when the roku speakers are paired, all other audio outputs are disabled. This is a deal-breaker and we will need to return the tv and speakers if a solution cannot be identified. Please advise, thanks!!

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8 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Cannot use optical out while wireless speakers connected

@syntheticMedia @GraysonLevi 

Thanks for the inquiry.

Please be aware that when you set up your wireless speakers, the built-in speakers in your Roku TV along with all audio outputs (except for headphones) are turned off. 

For more information regarding Roku TV Wireless speakers, visit our Support pages here: 
Getting to know your Roku TV™ Wireless Speakers
How do I switch audio from my Roku TV™ Wireless Speakers to another sound system?

We'll pass along the feedback to our team. However, to add some additional context, this type of dual audio output source functionality often isn't supported in setups as it relates to complexities introduced when trying to manage multiple streams of audio output simultaneously, without impacting playback quality. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
JD58
Level 7

Re: Cannot use optical out while wireless speakers connected

Let me say that I found this topic looking to get working wireless Bluetooth headset (still haven't found answer) and replicate the setup i had with my old TV, which you're looking for.   Be able to use the headset and TV speakers at the same time for a very similar issue to satisfy needs of multiple people.

At the end of the six hours of futile search, it came to me that my cable box has output and usb connection needed for my headphones.  Voila'!  The solution.

Only drawback is that it only works with whatever programming is coming from the cable box, including using any apps provided.  Roku channels will only have sound from the TV speakers for their app.  I was ready to start re-packing my new TV before this find. Of course its all depended on what hardware your cable box has.

To Roku engineers: I had no problems with audio from both TV speakers and wireless bluetooth headset on my 12 year old Dynex so I'm very surprised technology may be lacking here.

I will continue to look to connect wireless bluetooth to the actual TV

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theorbo
Level 7

Re: Cannot use optical out while wireless speakers connected

@RokuDanny-R - thanks for your previous response, that is helpful to know that it seems to not be my problem. I'm another consumer who has had a legacy system where the "old" TV had no problem providing both audio to integrated speakers and optical audio to a hearing aid streamer. I am disappointed and really wish I had know this before ordering that the wireless speakers (9030X) cannot be used while also using the optical audio out. Is there perhaps some other configuration or setup that would allow me to use the wireless speakers along with the hearing aid streamer device, for instance RCA connectors?

Roku TV Wireless Speakers  Roku TV 

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JD58
Level 7

Re: Cannot use optical out while wireless speakers connected

At present, you need to intercept the sound before it reaches the TV, such as I did with the cable box. 

At least until the Roku engineers get with it and release a software update to restore the functionality to the TV.

To Roku: I will not purchase or recommend a Roku enabled TV until this issue is resolved.   

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theorbo
Level 7

Re: Cannot use optical out while wireless speakers connected

@JD58  thanks for the response - that is really frustrating. I recognize that changing to a new TV is always a learning process but I didn't expect to have to sacrifice functionality that I had in a very old system. 

Unfortunately, we do not have any tuners between the antenna coax and the TV. And in any event, as you mentioned it doesn't even handle all of the streaming content that would go straight to the TV. 

With all of this said, I hope that they can release a fix or change to make this possible. Otherwise I will be returning the wireless speakers to Roku.

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JD58
Level 7

Re: Cannot use optical out while wireless speakers connected

I can appreciate the frustration.  Legacy TV for me from now on. I can always add a stick if I want other functionalities.

In your case, you could try a DVD player if it has extra RCA connectors you can use for speakers.  Good luck 

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keggo
Level 7

Re: Cannot use optical out while wireless speakers connected

I’m in agreement with the others. Users should be able to use non-Roku optical or ARC enabled devices in conjunction with the wireless speakers. For my case, I already have a soundbar but wanted the wireless speakers to fill more of the room. Why can’t the Roku OS allow users to specify which channels should be output over optical while STILL giving the option for wireless satellite? Additionally, why do people who already have Roku TVs need to purchase a soundbar that has the same streaming hardware when all they may want is a unit that works for audio, primarily for the wireless 5.1 system?

Being a hardware product manager myself, it seems like this ecosystem’s line logic wasn’t well thought out. Now, Roku has two Jack-of-all-trade soundbars that are more expensive than they need to be for users who have already purchased Roku TVs. This is astounding.

If the headphone jack will simultaneously output, then the others should be able to as well. 

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Marcos8202
Level 8

Re: Cannot use optical out while wireless speakers connected

I used an Optical splitter connected to the tv. Then have one cable goes to soundbar and the other to my wireless headphone reciever. The other solution I found was an audio extractor. I connected that directly to the Roku ultra. 

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