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cutedge
Level 7

Cannot get through Roku TV setup

I just bought a new Roku TV 8 hours ago and I can not get through the set up .  I am stuck.  I am usually very adept at setting up electronic equipment but I am so frustrated I am about ready to return the tv for something different. Please help

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2 Replies
atc98092
Level 21

Re: Can someone please help.me

Where exactly are you stuck? Is not not connecting to your home network? If that's the case, many users have had success using a phone hotspot to connect to the Internet and complete the activation. Once completed, they can then connect to their home network. Depending on the TV, perhaps a wired connection could be used. 

What make/model TV do you have? 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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C_I
Level 12

Re: Can someone please help.me


@cutedge wrote:

I just bought a new Roku TV 8 hours ago and I can not get through the set up .  I am stuck.  I am usually very adept at setting up electronic equipment but I am so frustrated I am about ready to return the tv for something different. Please help


      All I can tell you is follow the installation instructions step by step. But before you do that, lay out everything that came with the TV., cables, etc. Hopefully, each thing is labeled.  If it is, then follow the directions when to install each thing that came with the TV. I assume you got a poster and or a quick start guide . If there's a diagram look at your TV and the diagram and follow along. 

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