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wgcnspokane
Level 7

Cannot activate Roku Sound Bar: Do I need a link code?

I have purchased a Roku Sound Bar and am using it with my TCL-50 4-Series TV.  Roku Tech Support says they have no record of the sound bar and that I need to activate it.  When I try to activate it, I'm prompted for a Link Code (like the one I used for activating the TV).  But I cannot locate a link code for this sound bar.  What am I doing wrong?

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Tivoburkee
Community Streaming Expert

Re: Cannot activate Roku Sound Bar: Do I need a link code?

Instead of having link code on screen, they now send an email with link address to activate your roku, it usually expires in 15 minutes. I would do reset of the soundbar and start again. With it powered on press the reset button on the back of the soundbar for at least 30 seconds. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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