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Level 7

Cannot activate Roku Sound Bar: Do I need a link code?

I have purchased a Roku Sound Bar and am using it with my TCL-50 4-Series TV.  Roku Tech Support says they have no record of the sound bar and that I need to activate it.  When I try to activate it, I'm prompted for a Link Code (like the one I used for activating the TV).  But I cannot locate a link code for this sound bar.  What am I doing wrong?

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Community Streaming Expert

Re: Cannot activate Roku Sound Bar: Do I need a link code?

Instead of having link code on screen, they now send an email with link address to activate your roku, it usually expires in 15 minutes. I would do reset of the soundbar and start again. With it powered on press the reset button on the back of the soundbar for at least 30 seconds. 

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