I have purchased a Roku Sound Bar and am using it with my TCL-50 4-Series TV. Roku Tech Support says they have no record of the sound bar and that I need to activate it. When I try to activate it, I'm prompted for a Link Code (like the one I used for activating the TV). But I cannot locate a link code for this sound bar. What am I doing wrong?
Instead of having link code on screen, they now send an email with link address to activate your roku, it usually expires in 15 minutes. I would do reset of the soundbar and start again. With it powered on press the reset button on the back of the soundbar for at least 30 seconds.