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Beerinquisitor
Reel Rookie

Cancel and re-download help

I canceled a subscription for a channel, but I still have a couple weeks left on my term. Problem is I accidentally accidentally removed the channel too. I want to be able to re-download so I can use til the subscription time is up but Roku is saying I need to pay to add the channel. Will I be double charged if I add the channel?

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AvsGunnar
Community Streaming Expert

Re: Cancel and re-download help

@Beerinquisitor 

For the most part, you can cancel a subscription at any time and use the subscription up to the date of renewal. (since there is no pro-rating, generally.)

As such, you "should" be able to reinstall the Channel/app, login/enter your credentials and continue to watch until your subscription expires. (Just don't click on anything to re-enter your billing info or anything that extends your subscription.)

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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Beerinquisitor
Reel Rookie

Re: Cancel and re-download help

Whelp, it looks like I’m out of luck then. I’m required to enter billing info to re download the channel.

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AvsGunnar
Community Streaming Expert

Re: Cancel and re-download help

@Beerinquisitor 

Try and contact the Channel developer.

Which Channel/app was this?

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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