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Level 7

Can't pair roku speakers

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I have the roku 9030x wireless speakers and a tcl roku tv. The speakers will not pair. It just keeps searching for speakers in step 1 and never moves on. I have checked the tv and the software is updated and it actually updated the speakers while checking the software so the tv can see the speakers. I have tried hitting the pairing button and the lights on the back do blink. I have reset the speakers and have left them unplugged for 10 minutes and tried again but it never finds the speakers. What advice do you have

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Roku Employee
Roku Employee

Re: Can't pair roku speakers

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@jdeg 

Thanks for the inquiry.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve issues pairing my Roku® wireless speakers?

If you are still unable to resolve the issues with your speakers, please send me a PM with your Roku account email address, and include the serial number/device ID of the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Can't pair roku speakers

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@jdeg 

Thanks for the inquiry.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve issues pairing my Roku® wireless speakers?

If you are still unable to resolve the issues with your speakers, please send me a PM with your Roku account email address, and include the serial number/device ID of the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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