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Summermom
Reel Rookie

Can't open any channels goes back to home screen

I can not open any of the channels on my Roku TV. When I click on a channel it brings it up initially then within 5 seconds goes back to Rokus home screen. I have checked the connection and turned it off/on. The only thing I can get to is the satellite.

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4 REPLIES 4
RokuKariza-D
Roku Guru

Re: Can't open any channels goes back to home screen

Hey @Summermom

Thanks for bringing this to our attention.

Please provide us with the following information for further investigation:

  1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
  2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
  4. Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Summermom
Reel Rookie

Re: Can't open any channels goes back to home screen

Tracker ID 41-123-733

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Summermom
Reel Rookie

Re: Can't open any channels goes back to home screen

Steps:

Turn on TV, go to a channel like Discovery Plus, Netflix, etc. Click OK.

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RokuKariza-D
Roku Guru

Re: Can't open any channels goes back to home screen

@Summermom

Thanks for the reply.

Please also provide us with the information asked on numbers 1 and 2 so we can help you out. 

We look forward to hearing from you soon.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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