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sritz2002
Level 7

Can't get past Hisense Roku TV screen

can't get to home screen, it just flashes Hisense Roku TV, i can't get pass this stage. What is wrong with my TV, i have unplugged, i have looked on TV for reset none, i push on button on TV, nothing go passes the Hisense Roku TV. Please help!

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1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: Can't get past Hisense Roku TV screen

@sritz2002 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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