More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Can't get past Hisense Roku TV screen

can't get to home screen, it just flashes Hisense Roku TV, i can't get pass this stage. What is wrong with my TV, i have unplugged, i have looked on TV for reset none, i push on button on TV, nothing go passes the Hisense Roku TV. Please help!

0 Kudos
Roku Employee
Roku Employee

Re: Can't get past Hisense Roku TV screen


Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

Please keep us posted what you find out.


Danny R.
Roku Forum Moderator
0 Kudos