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Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
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Sonialee
Newbie

Re: Can't connect to WiFi even with excellent connect

C205X

55R6+

X00100F5RE49

9.4.0  build 4210-94

S0222075RE49

- I reset network, reboot tv and wifi both of them, system restart, factory reset but nothing solved

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kpasquier
Newbie

Re: Can't connect to WiFi even with excellent connect

I have tried all of this multiple times and the TV still will not connect to our wifi.  Please help

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kpasquier
Newbie

Re: Can't connect to WiFi even with excellent connect

I have rebooted the TV and the router multiple times.  I have downloaded software to a USB and updated the TV, I have enabled and disabled the network pings.  NOTHING has worked.  

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MyTvBroke
Reel Rookie

Re: Can't connect to WiFi even with excellent connect

Same issue as everybody else. Tv says excellent connection, can’t stream, tried all the “tips”. The font on the tv is horrible and the 0’s and O’s are identical but here’s my best effort at the tv info 

Roku device model: C257X

serial no: X00100DCOFXJ

Device Id: S06PG11COFXJ

Software version 10.0.0 • build 4209-94

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Dukesj2
Reel Rookie

Re: Can't connect to WiFi even with excellent connect

I just purchased this TV today and I'm having the exact same issue! It connects to my Hotspot on my phone but not my home wifi! I'm about to return it!

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RokuDanny-R
Retired Moderator

Re: Can't connect to WiFi even with excellent connect

@Dukesj2

Thanks for the post.

If your Roku device will connect to your wireless hotspot, then the issue is most likely with your wireless network and not the device. Have you tried rebooting your wireless network? What kind of wireless network and router are you using?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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RokuDanny-R
Retired Moderator

Re: Can't connect to WiFi even with excellent connect

@MyTvBroke

Thanks for the post.

Were you previously able to connect to your wireless network or are you just unable to connect altogether? Have you tried connecting to an alternate wireless network such as a mobile hotspot to see if you can get your Roku device connected?

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Dukesj2
Reel Rookie

Re: Can't connect to WiFi even with excellent connect

@RokuDanny-R it's definitely not my router or wifi. All of my others televisions are connected just fine. I did reset the TV and the router just to be sure. 

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Dukesj2
Reel Rookie

Re: Can't connect to WiFi even with excellent connect

@RokuDanny-R I just pulled the tv out of the box yesterday and have yet to be able to connect to my network. It will connect to my mobile hotspot, but not my home wifi. All of my other televisions and everything else is connected to my home wifi, i've restarted my router, i've reset the tv, still will not connect.

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MyTvBroke
Reel Rookie

Re: Can't connect to WiFi even with excellent connect

My tv has previously been connected with everything working fine and then a couple days ago, it just stopped working. I tried to connect to my hotspot but it didn’t even show up in the list of wifi options  

everything else in my house is connecting just fine 

thanks

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