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Level 7

Can't connect to WiFi even with excellent connect

We have a Hisense Roku tv. It was working fine all of sudden roku and Netflix's just stopped working. Now Says it can't connect to wireless. But we have excellent internet. I have restarted everything. Any help would be greatly appreciated. 

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4 Replies
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Roku Employee
Roku Employee

Re: Can't connect to WiFi even with excellent connect

@JoyL 

Thanks for the note.

We recommend rebooting both your wireless router and your Roku TV.

Check out some wireless troubleshooting tips here: 
Tips for improving the wireless connection to your Roku® streaming device

Please keep us posted what you find out.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Can't connect to WiFi even with excellent connect

Danny.  I have the same problem.   Have rebooted TV and internet and roku still does not recognize the correctly typed in password.  So still no tv. HELP PLEASE. 

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Roku Employee
Roku Employee

Re: Can't connect to WiFi even with excellent connect

@TL14 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku TV from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Can't connect to WiFi even with excellent connect

I have the same problem I even factory reset the tv 

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