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Level 7

Can't add channels to my ruko tv it's say fail to install channel

 
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Roku Employee
Roku Employee

Re: Can't add channels to my ruko tv it's say fail to install channel

@Lisbeth123 

Thanks for the inquiry.

Can you please provide us with more information? What channel are you trying to install? How many channels do you currently have installed on your Roku TV? Have you tried removing any unused channels, restarting your Roku TV, then trying to add the channel back again?

As a last resort, we would recommend removing any unused channels then trying to perform a factory reset on your Roku TV, then once your TV has been set back up again, try adding the channels to see if the issue is resolved. 

For more information about how to perform a factory reset, visit our support page here: How do I factory reset my Roku® streaming device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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