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Labgirl574
Level 7
‎05-02-2020 03:04 PM

Can retrieve a code to link to to my account

Hello,

I brought a tcl 4 series. I have reset my router, and my tv a million times. I can not retrieve my code to link the tv to my ROKU account. I’m dying here. Any ideas????

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3 REPLIES 3\
Tivoburkee
Community Streaming Expert
‎05-02-2020 03:36 PM

Re: Can retrieve a code to link to to my account

They're sending the link code by text recently, not having it show up on-screen. If you don't have an account yet, scroll way down on any page in this forum click on the purple Roku at the bottom, go to account if you don't set it up. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Labgirl574
Level 7
‎05-02-2020 03:49 PM

Re: Can retrieve a code to link to to my account

Thanks for the reply but I created an account and there’s no where to enter my cell info. Just keeps asking me for the code to link them. The app isn’t living up the tv either

RokuDanny-R
Roku Employee
Roku Employee
‎05-04-2020 12:42 PM

Re: Can retrieve a code to link to to my account

@Labgirl574 

Thanks for the note.

We recommend rebooting both your wireless router and trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can setup and activate your Roku TV. Once your Roku TV has been setup, then try switching back to your home wireless network.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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