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professorpapaya
Level 7

Can hear TV but not turning on?!

Hi!

I can hear the TV but the screen is not turning on. If I stand next to the screen, I can see the screen very very very faintly. If I use the remote, I can hear the sound of clicking and browsing. I tried rebooting it. What else can I do???

 

Adam 

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Can hear TV but not turning on?!

@professorpapaya 

Thanks for the inquiry.

It seems there may be a hardware issue with your Roku TV. We would recommend contacting your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator
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