Thanks for the follow-up question.
We'd like to know more about how we can help. Just to confirm that I fully understand your inquiry, are you receiving an error message/error code that you need to update? If your current Roku Simple Remote is still working, you may try to manually perform a system update.
Instructions to manually update your software:
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select System update
Please keep us posted and we'll continue assisting you from there.