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Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
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TENNIS1
Channel Surfer

Re: Cable Channels Missing. They just disappeared.

please tell us how they helped you. 

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jcice773
Channel Surfer

Re: Cable Channels Missing. They just disappeared.

How did they help you?

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Dorad
Reel Rookie

Re: Cable Channels Missing. They just disappeared.

I tried everything you have suggested and I still don't have my cable TV channels. Never buying a Roku again!!!!

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TENNIS1
Channel Surfer

Re: Cable Channels Missing. They just disappeared.

We tried and it didn’t work.
Pleaset tell us why this even occurred. It’s very frustrating. 
Thanks. 
TENNIS 1

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RokuTakashi
Community Moderator
Community Moderator

Re: Cable Channels Missing. They just disappeared.

Hi Community users!

Thanks for keeping us updated on the issue you've encountered regarding the missing cable channels.

We assure you that we're working closely on the issue. Have you tried the troubleshooting steps provided by @RokuJanadeeK? This is the workaround that we recommend performing that resolves the issue.

We hope this works, and keep us posted.

All the best,
Kash

Takashi O.
Roku Community Moderator
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Dorad
Reel Rookie

Re: Cable Channels Missing. They just disappeared.

I tried everything and now it's day #4 and I still don't have the cables TV. I am in Canada and my provider is Rogers. We use an adapter box for digital TV. Everything worked perfect till Saturday afternoon. What is happening? When will it be fixed?

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Cable Channels Missing. They just disappeared.

Hi @Dorad,

Thank you for keeping us informed!

You seem to have done a great job troubleshooting this issue. Since the issue is persistent, we'd like to have an in-depth assessment. Can you please provide us with the following information:

  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • How are you powering the Roku device?

Once a few more pieces of information have been gathered, we can pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerest thanks,
Janadee

Nadee K.
Roku Community Moderator
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Mike123456
Newbie

Re: Cable Channels Missing. They just disappeared.

Same thing happened to me on 2 different tcl roku tvs around the same time. I had to reset and readd relogin to everything 

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RokuJohnB
Community Moderator
Community Moderator

Re: Cable Channels Missing. They just disappeared.

Hi @Mike123456,

Greetings from the Roku Community!
We understand you're having a problem with your cable channels. We're happy to help you. Please be advised that weak signals can result in missing channels. If possible, try adjusting the antenna or cable setup to improve signal reception.

Please keep us posted if the problem still continues.

All the best,

John

John
Roku Community Moderator
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