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Level 7

Cable Channel Guide on live tv is all wrong with what is actually broadcast. Help???

I did the channel scan, found 90 channels and the guide populated.  The information, including the channels themselves are all wrong.  Has anyone had this issue and can you help???

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1 Reply
Roku Employee
Roku Employee

Re: Cable Channel Guide on live tv is all wrong with what is actually broadcast. Help???

@DougMB 

Thanks for the post.

Please try to perform a manual update on your Roku TV to the latest update and check to see if you are experiencing an issue.

For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?

If you are still experiencing an issue after trying to perform a manual update, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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