If you are still experiencing an issue after trying to perform a manual update, can you please provide us the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -steps to reproduce the issue you are seeing
Doug, go into settings - System - ZIP Code, and try changing your ZIP CODE to another nearby one, and then rescan your channels again. It may fix your problem, IF you can find a zip code that matches what your true channels are.
For instance, I have to use a zip code of a nearby city before scanning for my channels, because the channels are licensed to that city. Now in my case, that's over the air antenna channels, BUT, I'd bet that could also be the issue with cable channels.
Re: Cable Channel Guide on live tv is all wrong with what is actually broadcast. Help???
Yes same situation. My bedroom TV suddenly said roku added more channels (guessing some update) now all my regular cable channels are messed up. The guide will say one thing but it's not the proper channel. I spent the entire afternoon figuring out which channels are which. That was after I did a cable scan/search, checked updates and factory reset. Annoying.
Yeah, I gave up on them fixing mine. Nothing I posted got any real response. They even sent me and email and asked additional questions, I've replied twice, but they both went into a black hole. I created an account on TitanTv, and just use that as an online tv guide. Really SUCKS that Roku tv has a guide, that's TOTALLY WORTHLESS for many channels, and they WON'T FIX IT!