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Jdetty
Level 7

Broken on screen

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I dropped my tv yesterday but there are no cracks on the outside but it shows vertical and horizontal lines all different colors anyone know how to help fix it

68B344F0-B567-40A0-8BD9-759D40046920.jpeg

 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Broken on screen

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@Jdetty 

Thanks for the post.

Have you tried contacting Onn support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Broken on screen

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@Jdetty 

Thanks for the post.

Have you tried contacting Onn support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Daddyof3pandas
Level 7

Re: Broken on screen

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How do I get a replacement??

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Visitor45763
Level 12

Re: Broken on screen

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@Daddyof3pandas , if your tv is still under warranty, you would contact the manufacturer. If you're out of warranty, there are youtube videos showing how to diagnose and repair problems like the OP's, and how to replace parts. It's not too complicated if you're moderately handy with things like this. It's not like the old days of fat-back tvs. It's just 4-5 modular boards.

I was thinking the OP's problem could merely be connectors that came loose. I would take the back off and remove, inspect/clean and reinsert all the board connectors. If the LED screen didn't break, it seems like the only thing a shock like that would cause is a loose connector.

"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
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