Discussions

[Reccepilot]

My Samsung TV has an HDMI arc outlet, to which I'm connected.  The streambar will not communicate correctly.  The CEC is turned on.  I've checked all the connections twice, unplugged and replugged to power and turned the CEC off and back on.  All to no avail.  Help!

[RokuHaz-M]

Thanks for letting us know! @Reccepilot

There are several reasons why the HDMI ARC might not work; the issue could be with the ports, HDMI arc cable, or the Roku device itself. Have you tried replacing the HDMI cable or using different HDMI ARC ports? Let me know so we can explore other troubleshooting steps that might help resolve the issue. Check out this link for some extra help with getting your Roku Streambar set up.

Looking forward to your update!

The Roku Community Team