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Level 7

Bluetooth speakers cutting in and out

I purchased Roku Bluetooth speakers fro Christmas

Easy setup. Worked just fine for a few days.

As of today (Jan 2, 2020), every 30 to 60 seconds the audio cuts in and out (like an old skipping record) when watching a DVD or listening to music via Bluetooth on my iPhone.

The audio does NOT cut in and out when watching regular TV or streaming only as noted above. Weird

The speakers also do NOT cut in and out when our WiFi is on; thus if we watch a DVD, that does not need WiFi, it seems apparent I have to turn-on the WiFi so the speakers do not do this.

Any clue as to why this occurs?

(Insignia TV)

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Roku Employee
Roku Employee

Re: Bluetooth speakers cutting in and out

@Oliver2003 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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