Thank you for posting here in the Roku Community, @Chell.
We appreciate you reaching out for support, and we'd be happy to help you contact the right support team regarding this matter.
For further clarification and assistance specific to player hardware, we strongly advise reaching out to TCL Support, as they are the manufacturer. Our support is limited to your running software operating system only.
You may reach them here: TCL Support
Best regards,
Carly
Carly Y.
Roku Community Moderator