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Level 7

Blank screen when I hit play no matter which channel selected

Just today, 1/11/2021, blank screen only when I hit play. All channels still show on home menu, once channel selected I can choose which show to watch, as soon as I hit play screen goes blank. I can hear the show, but on ALL the channels the picture is blank screen.

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Roku Employee
Roku Employee

Re: Blank screen when I hit play no matter which channel selected

@dianedpc 

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku device are you using? Is this issue happening on a specific channel or does it happen on all channels? Have you tried removing the channel, restarting your device, then adding the channel back again to see if that resolves the issue you are seeing? 

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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