Help

Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Avigil
Level 7
‎03-30-2020 12:49 PM

Black screen on Roku TV

Jump to solution

My tcl Roku tv screen is super dark like black but I can hear audio how do o get a human to help me 

0 Kudos
Reply
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee
‎03-30-2020 02:55 PM

Re: Black screen

Jump to solution

@Avigil 

Thanks for the inquiry.

As @atc98092 mentioned, this seems like a hardware issue with your Roku TV. 

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
Reply
2 REPLIES 2
atc98092
Community Streaming Expert
‎03-30-2020 12:54 PM

Re: Black screen

Jump to solution

That sounds like a TCL issue, not Roku. Sounds like the backlight has failed. Only the manufacturer can help with that. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos
Reply
RokuDanny-R
Roku Employee
Roku Employee
‎03-30-2020 02:55 PM

Re: Black screen

Jump to solution

@Avigil 

Thanks for the inquiry.

As @atc98092 mentioned, this seems like a hardware issue with your Roku TV. 

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Reply
Labels