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Avigil
Level 7

Black screen on Roku TV

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My tcl Roku tv screen is super dark like black but I can hear audio how do o get a human to help me 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Black screen

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@Avigil 

Thanks for the inquiry.

As @atc98092 mentioned, this seems like a hardware issue with your Roku TV. 

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator

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atc98092
Level 21

Re: Black screen

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That sounds like a TCL issue, not Roku. Sounds like the backlight has failed. Only the manufacturer can help with that. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Black screen

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@Avigil 

Thanks for the inquiry.

As @atc98092 mentioned, this seems like a hardware issue with your Roku TV. 

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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