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[Avigil]

My tcl Roku tv screen is super dark like black but I can hear audio how do o get a human to help me 

[atc98092]

That sounds like a TCL issue, not Roku. Sounds like the backlight has failed. Only the manufacturer can help with that. 

[RokuDanny-R · Accepted solution]

@Avigil 

Thanks for the inquiry.

As @atc98092 mentioned, this seems like a hardware issue with your Roku TV. 

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV

Thanks,
Danny