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mollys11
Level 7

Bass Distortion on Streambar

My Streambar has developed low frequency bass distortion.

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26 REPLIES 26\
RokuMary-F
Roku Employee
Roku Employee

Re: Bass Distortion on Streambar

Hi @mollys11,

Thanks for getting in contact regarding your Roku Streambar issue.

Can you please provide us with more specific information about the issue you are experiencing? Does the issue only occur on a specific channel or all channels on your Roku device? 

We recommend taking a look at the troubleshooting steps provided by our Support page here: How do I set up my Roku® Streambar™? | Official Roku Support

Please keep us posted and we'll continue assisting you from there!

Kind regards,
Mary

mollys11
Level 7

Re: Bass Distortion on Streambar

The problem only occurs at low frequency levelsl and effects all channels and inputs

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mollys11
Level 7

Re: Bass Distortion on Streambar

Similar bass/ low frequency distortion. YL001E414533  April 3021 UK.

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KETOIRONWARRIOR
Level 7

Re: Bass Distortion on Streambar, plus, lower volume from the right side speaker

This issue with the right side distortion/crackling, began right after the OS version 10 update. It happens on all the channels, and through the USB movie/music playback. Movies are in HD mp4 format, AAC codec.  Is ROKU going to develop an update to remedy this issue? From the looks of it,. I see maaany folks with the same issue. Your reputation precedes you. I bought the Streambar 7 days ago at Best Buy.. 

mollys11
Level 7

Re: Bass Distortion on Streambar, plus, lower volume from the right side speaker

I have narrowed the problem to the front left hand facing speaker at levels below 50Hz.

No meaningful response from Roku at the moment.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Bass Distortion on Streambar, plus, lower volume from the right side speaker

Hi everyone,

Thanks for the posts.

We would be more than happy to look into this issue for you.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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mollys11
Level 7

Re: Bass Distortion on Streambar, plus, lower volume from the right side speaker

YL001E414533

10.00 build 4196-95

model 9102EU

10 33-215-690

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RokuDanny-R
Roku Employee
Roku Employee

Re: Bass Distortion on Streambar, plus, lower volume from the right side speaker

@mollys11

Thanks for the information.

I have passed along your concerns to our Support team to follow up and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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DocBurton
Level 7

Streambar Bass Distortion

As I see here, another user with horrible bass distortion in the Streambar.  Any fixes?

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