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Yokesjr
Level 7

Auto renewal Peacock after cancellation how do I get credit

For the last 3 months Roku has renewed my Peacock subscription in error . Past 2 months they did credit after phone call.  Now I cannot get an answer when I call.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Auto renewal Peacock after cancellation how do I get credit

Hi @Yokesjr

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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