Hi @MimiKel,
Thanks for reaching out here in the Roku Community!
We would like to know more about how we can help. Could you please provide the specific channel you're trying to access content with? Also, are you accessing the content through the stand-alone channel or through The Roku Channel? This would help us identify the issue further.
Your response would be much appreciated.
All the best,
Kash
Takashi O.
Roku Community Moderator