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mike_ayu
Level 7

Apple TV - have to re-select account every time I use it

Every time I use Apple TV+ on my Roku TV, I have to go to settings and select my account.  It didn’t use to do this, but has for at the least the last few weeks.  

It also doesn’t remember where I am in an episode (i.e. if I’ve watched half an episode, then come back the next day,  I first have to re-select my account, and then when I start the episode it always starts from the beginning.) 

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee

Re: Apple TV - have to re-select account every time I use it

@mike_ayu

Thanks for the post.

Are you experiencing similar issues on other channels or is this only occurring on Apple TV+? 

For more information about that channel's features and functionality, you'll want to contact Apple TV+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Apple TV+ support here: https://support.apple.com/tv
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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mike_ayu
Level 7

Re: Apple TV - have to re-select account every time I use it

It's only Apply TV and their support said it's a Roku support issue...

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