Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mike_ayu
Reel Rookie

Apple TV - have to re-select account every time I use it

Every time I use Apple TV+ on my Roku TV, I have to go to settings and select my account.  It didn’t use to do this, but has for at the least the last few weeks.  

It also doesn’t remember where I am in an episode (i.e. if I’ve watched half an episode, then come back the next day,  I first have to re-select my account, and then when I start the episode it always starts from the beginning.) 

0 Kudos
2 REPLIES 2
RokuDanny-R
Retired Moderator

Re: Apple TV - have to re-select account every time I use it

@mike_ayu

Thanks for the post.

Are you experiencing similar issues on other channels or is this only occurring on Apple TV+? 

For more information about that channel's features and functionality, you'll want to contact Apple TV+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Apple TV+ support here: https://support.apple.com/tv
 

Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
mike_ayu
Reel Rookie

Re: Apple TV - have to re-select account every time I use it

It's only Apply TV and their support said it's a Roku support issue...

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.