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OrlyF
Level 7

Antenna glitching

Our TCL tv’s antenna connection seems to be lagging  and not updating. Time stamp freezes, with no content and black screen.

unplugging réactives, but every time the tv is powered off, the glitch reappears. 

it started immediately after the #tcl system update

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Antenna glitching

@OrlyF 

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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