Discussions

[DenisR]

I have an Insignia Roku tv connected to an antenna that we have been using for well over 5 years without any issues.  For some reason about 4 months ago when we select live TV it freezes and reboots about 15 seconds later.  It is connected to the internet so Roku always has the latest update.  I tried disconnecting the antenna and rescanning the channels and it always finds a dozen, but as soon as we select live tv, it freezes.  Don't know what happened that makes it act this way, but we are no longer able to watch channels with our antenna.  

[RokuDanny-R]

@DenisR

Thanks for the post.

We would be more than happy to look into this issue further for you.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny