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Pedro123
Level 9

Antenna Signal After April 8th Update

There was a software update April 8th. After the update my Antenna signal strength meter only shows one bar no matter the signal strength.

Anyone else having this problem?

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1 Reply
RokuMary-F
Roku Employee
Roku Employee

Re: Antenna Signal After April 8th Update

Hi @Pedro123,

Thanks for the post. I'd be happy to help take a closer look to see how we can help get you up and running.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.

Thanks,

Mary

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