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jmacfarlane
Level 7

Amazon on Roku TCL TV - Images Not Loading

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I have a TCL Roku TV - TCL 48FS3700.  A few months ago, images stopped loading in the app.  I have reinstalled the app coupled with rebooting the TV several times, but the images still won't load.  I can access and play movies fine, it's just the entire app is blank and I have to just read the titles of what I am browsing, then click the movie to play.

 

Anyone have any ideas, or having a similar problem?

 

Thanks!

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Community Manager
Community Manager

Re: Amazon on Roku TCL TV - Images Not Loading

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Thanks for the notes here.

Are you seeing this issue in any other channel on your Roku device?

You'll want to contact Amazon Prime support to report this issue in their channel and request that they investigate further. Most channels are developed and maintained by the channel provider directly, and they'll be able to best assist when you encounter issues occurring specifically within their channel (app). 

We can recommend trying the following steps: 

1. Remove the Prime Video channel from the Roku home screen. 

2. Restart your device or TV from the Settings>System>System restart (or Settings>System>Power>System restart) menu.

3. Once the device has been restarted, visit Streaming channels from the Home screen, and add the Prime Video channel back once more. 

If that isn't clearing up the issue you are seeing, following up with the channel provider would be the next step toward helping get this issue resolved. 

Let us know if there is anything else we can do to help! 

 

Thanks,

Tanner 

 

 

 

Tanner D.
Roku Community Manager

View solution in original post

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2 Replies
GeeMama
Level 7

Re: Amazon on Roku TCL TV - Images Not Loading

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We have had this issue as well, and still haven't figured out how to fix it. It's fine with movies that are included with Prime, but not with ones you have to purchase, because we cannot see icons when we enter the PIN#, so we keep entering it WRONG and then it makes you change it. 

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Community Manager
Community Manager

Re: Amazon on Roku TCL TV - Images Not Loading

Jump to solution

Thanks for the notes here.

Are you seeing this issue in any other channel on your Roku device?

You'll want to contact Amazon Prime support to report this issue in their channel and request that they investigate further. Most channels are developed and maintained by the channel provider directly, and they'll be able to best assist when you encounter issues occurring specifically within their channel (app). 

We can recommend trying the following steps: 

1. Remove the Prime Video channel from the Roku home screen. 

2. Restart your device or TV from the Settings>System>System restart (or Settings>System>Power>System restart) menu.

3. Once the device has been restarted, visit Streaming channels from the Home screen, and add the Prime Video channel back once more. 

If that isn't clearing up the issue you are seeing, following up with the channel provider would be the next step toward helping get this issue resolved. 

Let us know if there is anything else we can do to help! 

 

Thanks,

Tanner 

 

 

 

Tanner D.
Roku Community Manager

View solution in original post

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