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Lindyk
Level 7

Amazon Prime not working on TCL Roku TV

Model is 5110X. System is updated. Had TV for years w no problems. Suddenly, when I choose Amazon Prime it displays the logo for a second or two, then goes back to the home screen. No problem with other apps. What gives?
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6 Replies
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blade_005
Level 12

Re: Amazon Prime not working on TCL Roku TV

"Lindyk" wrote:
Model is 5110X. System is updated.  Had TV for years w no problems. Suddenly, when I choose Amazon Prime it displays the logo for a second or two, then goes back to the home screen. No problem with other apps. What gives?

I would suggest that you do the following:
1. REMOVE the PRIME VIDEO app from system
2. REBOOT / RESTART the TCL TV. Go to SETTINGS -- SYSTEM -- POWER - SYSTEM RESTART
3. Re-install the PRIME VIDEO app
It may be something else, but that is a quick and easy way to get a clean install of the PRIME VIDEO app installed to see if it corrects the issue.
TCL-TV Roku 55P605 (4K HDR & DV) | VIZIO SB36512‑F6 ATMOS Soundbar
TCL-TV Roku 43S425 (4K HDR) | TCL-TV Roku 32S301 (720p)
stephanie1
Level 7

Re: Amazon Prime not working on TCL Roku TV

I was having this happen to me.  And your suggestion worked.  Thank you!

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KCinID
Level 7

Re: Amazon Prime not working on TCL Roku TV

I removed the app, unplugged the tv, when I plugged it back in I went to system reset, reset the entire thing, installed the app and guess what? Same error message. Any other ideas? For the record, I spent 2 hours on the phone with Amazon tech support and they couldn’t figure it out either...
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Roku Employee
Roku Employee

Re: Amazon Prime not working on TCL Roku TV

Hi,

Thanks for letting us know about the issue that you are experiencing.

Is Amazon Prime the only channel that you observe this issue with? If the suggestion above of removing and adding back the channel does not resolve your issue, you may need to contact the channel provider to further investigate.

As a last recommendation, you can perform a factory reset of your TV. For more information on how to perform a factory reset, you can visit out support page How do I factory reset my Roku® streaming device?

Please keep us posted if this resolves the issue you are seeing.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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dann2
Level 7

Re: Amazon Prime not working on TCL Roku TV

thanks for your help. i talked to ROKU, Prime and TCL support and got no help. They kept having me reset TV but left out key step. Remove Prime ap before reset. I am on a first name basis with most of India's population now. Thanks again for your step-by-step. Did not think it was going to work. But YAY

pctyson
Level 7

Re: Amazon Prime not working on TCL Roku TV

Just a heads up to the TCL folks. This will be my last purchase of their underpowered , constant issues TV. I am so tired of having to play with this TV to get it to work. It is very slow o respond to thte remote. Sometimes the volume takes 10 seconds or more before it responds and by the time I release it it sends the volume to the moon. It is a TOTAL piece of underpowered garbage! DO NOT BUY A TCL TV with Roku built in.

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