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PhillyEd
Level 7
‎04-13-2020 10:16 AM

All buttons act as power on Roku TV

I try to do anything with my remote arrow or volume everything just turns tv off and on as tv was only purchased in November is there some kind of warranty 

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Tivoburkee
Community Streaming Expert
‎04-13-2020 10:35 AM

Re: All buttons act as power

You can unplugging the tv from the wall to reboot it? Warranty has to be taken up with store or the tv manufacturer, roku only supplies UI for the tv. 

Edmund
Roku Community Streaming Expert

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RokuDanny-R
Roku Employee
Roku Employee
‎04-23-2020 11:18 AM

Re: All buttons act as power on Roku TV

@PhillyEd 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturer contact information, visit our Support page here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator
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